Terms and Conditions
The Terms and Conditions listed below apply to all purchases of products in the online shop at www.andreafilippi.com (hereinafter referred to as “Site”) owned by Andrew’s Olivefield Ltd (hereinafter referred to as “Seller”).
Please read thoroughly the following Terms and Conditions before making an online purchase through the Site.
By purchasing items through the Site, you agree to be bound by these Terms and Conditions. These Terms and Conditions may be updated from time to time.
Accordingly, you should check the date of the Terms and Conditions (which appear at the end of this document).
The rapid development of the Internet can make changes to our Terms and Conditions necessary: we reserve the right to change or modify these Terms and Conditions at any time and in our sole discretion. We encourage you to review any changes since the last version.
We hope you will enjoy using our online shop.
All trademarks, content and materials on the Site, such as text, graphics, logos, button icons, images, audio clips and software, is owned, controlled or licensed by Andrew’s Olivefield Ltd and protected by international copyright laws. Permission is granted to electronically copy and print hard copy portions of the Site for the sole purpose of placing an order on the Site or using the Site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of the Site is strictly prohibited.
We are collecting personal information that users of our Site submit, including: contact information (such as name, postal address, telephone number and email address), date of birth, login credentials for the Site, payment information (such as payment card details), transaction information.
The provision of your personal information is voluntary. However, if you do not provide us with your personal information, we may not be able to provide you with our goods and services, fulfill your requests, or respond to your inquiries.
We are also collecting information by automated means: please read our Cookie Policy.
We may use the information described above to: provide products and services, create and manage your account, process your payment, perform data analyses, comply with and enforce applicable legal requirements, relevant industry standards and our policies, respond to inquiries.
To the extent permitted by applicable law and with your consent where required, we will also send you promotional materials and communicate with you about special events and offers.
To the extent permitted by applicable law and with your consent where required, we also use information collected through automated means for purposes such as customizing the users’ visits to our Site, delivering content (including advertising) tailored to the users’ interests and the manner in which the users browse our Site.
We use cookies in order to improve the quality of our website and services. Further, cookies are used to make your browsing experience more customized.
At the time you access our Site our server sends a cookie to your computer, mobile, tablet or other device (hereinafter collectively referred to as ”Device”) you may use when accessing and using our website. The cookie will allow us to recognize your device but not specifically who is using it.
By proceeding to navigate our Site, you consent to our cookie settings and agree that you understand this Cookie Policy. Please note that you may restrict cookies by changing your browser settings, but that such restrictions will potentially degrade and impact your user experience and functionality of our Site.
We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation. In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and/or your credit card charged.
If your credit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit card account in the amount of the portion that has been cancelled.
From time to time we reserve the right to update or change the prices without notice.
Please note that Discount Coupons are not applicable on items On Sale (items sold online at a discounted price).
The prices indicated are total prices including the statutory sales Taxes.
Whereas the Taxes are not included in the price, we will present an estimate of Taxes to be collected at checkout. In this case, you will be responsible for any sales, use, duty, or other governmental taxes or fees (“Taxes”) due with respect to your purchase of items through the Site. The actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this adjustment, such as variances between processor programs and changes in rates of Taxes.
By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable Taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. In the event you would like to change or update payment information associated with your account on the Site, you can do so at any time by logging into your account and editing your payment information.
Once you have submitted and confirmed your order(s) using the Site, we will send an email to the email address you provided acknowledging receipt of the order(s) and setting out details of the ordered Product(s).
Delivery usually occurs within 5 to 10 business days upon processing your purchase and is subject to item availability and credit card verification. Please allow additional processing time during promotional events.
Shipping costs are included in the price except for Remote areas (usually areas very far from cities).
If your shipping address is located in a Remote area, we will contact you and inform you about the additional costs. If you don’t agree with the additional costs, we will cancel your purchase and refund the amount paid.
Any delivery dates or times shown on the Site are estimates only and are not guaranteed. Risk of loss or damage to an item passes to you upon delivery of the item to your specified delivery location.
Covid-19: Please note that Covid-19 outbreak may affect the delivery lead time of your order.
In case any delay occurs, we will keep you posted during the delivery process.
We want you to be completely happy with the items you order from us. If you are not completely satisfied with your purchase from the Site, you may return such item within 10 days from the date on which the item was delivered to you.
All items returned to us must be unaltered, unworn and in saleable condition. In addition, all returned items must include the original packaging in good condition and all associated tags. Used items are not eligible for return.
In case the terms described above are well respected, once we have received the return item we will refund the amount paid excluding the shipping costs.
For returning purchased items, you will have to pay the additional shipping cost incurred, unless you are returning a defective item. In case of a defective item, once we have received the returned item and after verification that the problem was from our side, we will refund the additional shipping costs.
If you want to return an item purchased from the Site, please send us an email to returns@andreafilippi.com specifying the reasons why you want to return the item and we will reply with the instructions you have to follow.
Please note that if you have purchased a discounted or sale item, it is not applicable for the Return and Refund policy.
These Terms and Conditions and your purchase of items through the Site will be governed by and construed in accordance with the laws of the Hong Kong Special Administration Region, without regard to conflict of law principles. You hereby irrevocably consent to the jurisdiction and venue of the courts of law located in Hong Kong, with respect to any dispute related to these Terms and Conditions or your purchase of an item through the Site that is not subject to arbitration under these Terms and Conditions.
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